How to make a complaint

If you have a complaint about the LINk, the Host or any health or social care services, please see details below:

If you have a problem with your health service:

• If your issue relates to the hospital and you would like help to resolve it, please contact:
Patient Advice & Liaison Service (PALS/PHT)
Phone 01752 517657
Email: pals@phnt.swest.nhs.uk

• If your issue relates to another health service – e.g. doctor, dentist, optician - and you would like help to resolve it, please contact:

Patient Advice & Liaison Service (PALS/PCT)
Phone 01752 211818
Email: pals@plymouthguild.org.uk

• If you would like to make a formal complaint about a health service, please contact:
Independent Complaints Advocacy Service (ICAS)
Phone 0845 1203782

If you have a problem with your social care services:

Please contact Plymouth City Council on 01752 668000

If you have a problem with the LINk or any member of the LINk:

You can view or download the Complaints Procedure

Please contact the LINk Support Team:
Phone 01752 202407
Email: info@plymouth-link.co.uk

If you have a problem with the LINk Support Team:

Please contact the Support Team to try to resolve this issue.

If you would like to make a formal complaint, please contact the Host Team organisation, Colebrook Housing Society. You can view or download their Complaints Procedure or contact them:
By phone 01752 205210
Email: enquiries@colebrookhousing.co.uk

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Health & Social Care Services Are………

Family Doctors

NHS Direct

Hospitals

Screening

Health Visitors

Social Workers

Domiciliary Care

Nurses

Opticians

Ante-Natal Clinics

Pharmacists

Family Planning

Consultants

Midwives

Chiropodists

Occupational Therapy

And Many More………